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Shipping

Ordering, Shipping and payments

Where can you deliver to?

We deliver to all UK addresses including the channel islands, the European Union and the United States of America and Canada. We also deliver to many other countries including Brazil, India, Japan, South Africa, Israel Qatar, New Zealand and Australia, plus MANY more.

We do not deliver to West or East Africa, nor some middle Eastern counties.

Please contact us if you have a specific delivery question.

Avoid Roaming charges with a GeoSIM 

					global SIM card

General delivery information?

Charges listed as "Shipping" include postage and packaging (P&P) and any handling charge.

All orders are normally dispatched within 24 hours of receiving your order, except at weekends. Orders are not processed or dispatched on Saturday or Sunday. Special Delivery shipping requires a signature at the time of delivery, so please ensure that you have the necessary arrangements to receive the SIM. We have no control over when or how the SIM is delivered once we have dispatched your order.

Please do not add special delivery instructions to your order such as "Please leave next door if not in" or "Please deliver next Tuesday as I will not be at home before then" etc etc. as we have no control over your order delivery. Your local postal service will use its normal procedures to deliver your GeoSIM. In the unlikely event of your GeoSIM not being delivered, it will be returned to us. If we receive your SIM back, we will inform you immediately.

How long will delivery take?

Orders within the UK are dispatched by either "Royal Mail 1st Class Delivery", "Royal Mail 2nd Class (for free delivery) or "Royal Mail Special Delivery - Guaranteed by 1PM next working Day". 1st Class delivery normally takes 1-2 days from time of despatch. 2nd Class delivery takes 4-6 working days. Special Delivery is guaranteed next working day by 1pm. NOTE: SPECIAL DELIVERY ORDERS MUST BE RECEIVED BY 2PM TO BE DISPATCHED THE SAME DAY.

Orders are not despatched on Saturdays or Sundays.

Overseas orders are sent "Royal Mail Airmail".

Orders within the European Union typically arrive within 5 to 7 working days.

Orders from the USA or Canada typically arrive within 7 to 10 working days. Orders shipped to "the rest of the world" normally arive within 14 working days.

We can also dispatch via a number of alternative courier services such as DHL/UPS/Parcelforce. If you require express delivery please select the Express option during checkout.

In the unlikely event that there is a delay in fulfilling your order for any reason, we will inform you immediately and offer either an alternative product, if appropriate, or a refund in full.

How much will delivery cost?

UK 1st Class delivery for up to Three GeoSIMs is £2.35 inc. VAT. This is our standard delivery service to the UK.

UK Special delivery costs 10.00 Inc VAT for up to Three GeoSIMs.

Delivery to the European Union, 3.50 inc. VAT for up to Three GeoSIMs.

Delivery charges to USA and Canada 3.50 for up to Three GeoSIMs.

Delivery to the Rest of the world 3.50 for upto Three GeoSIMs.

If you require a Courier service, select Express delivery at checkout. Cost vary between £34 to the USA, £49 to Israel and Australia and £39 to Europe. Exact costs and other coutires are quoted during checkout.

Avoid Roaming charges with a GeoSIM 

					global SIM card

Refunds/Returns?

We're confident that you'll be happy with your order, if however for any reason you're not satisfied we'll be happy to offer a full refund (excluding the cost of postage). If there is a problem with your purchase please contact us and we'll endeavour to put things right. The success of our business relies on positive recommendations from our customers. We will do everything in our power to ensure that you are completely satisfied with your purchase.

Order Cancellation?

If you wish to cancel your order please contact us within 24 hours from the time of purchase and we'll be happy to provide a full refund.